Karen & Don Designers in Oakland Park, Florida

AMATEUR AND UNPROFESSIONAL! I brought in an older designed chair and Karen helped me pick out the fabric. Three weeks later I called and Karen said Don hadn't started on the chair but it would be ready in a couple of days. The next day the chair was ready. I brought the chair home and then I noticed that the stitching on the seams were very poor. Then to my surprise 3 other people noticed the same thing. I decided to take the chair back. When I brought the chair back I was told that they would fix the seam but that any additional cording would be $50.00. I also had to bring new fabric for the cording. I sensed a bit of defensiveness and was surprised they wanted to charge to fix their poor workmanship. Karen said the chair was in poor shape and the original upholstery was done by an amateur. The chair was beat up that's why I brought it to them in the first place and they were recommended to me. My partner started to question Karen on the chair and she became very defensive. After a discussion we were told to take the chair and to leave. Karen also said they had charged a cheap price to do the work, I can tell you that they were not cheap, they in fact were twice the price of 2 other upholsters. I have rarely seen someone act the way Karen did with her customers. We took the chair to another upholsterer a few blocks away and they were very surprised by the bad quality of the work performed. They didn't want to say too much because it might have been seen as unprofessional to criticize a competitor, however, they couldn't hide their surprise at what a poor job Karen and Don had done. After mentioning the incident with some other people who regularly upholster they told us they had heard the same thing from two other people. I imagine that Don and Karen were professionals at one time, their shop is big, they have a lot of work, but it seems to me they have given up caring about their work or customers. Certainly their work was not the work of a professional by any standard. Their lack of basic customer service skills is just surprising. I would never use them again obviously, but I hope that I can save other people the same mistake I made in trusting Don and Karen with my chair and my money.